Trust & Support
Your family's data is precious. Here's exactly how we handle it — and how to reach us when you need help.
Our commitments to you
We never sell your data
Planily does not sell, rent or share your family's personal data with third parties for marketing or advertising purposes. Full stop. Your data is used only to provide you with the Planily service.
Secure by default
All data is encrypted in transit and at rest. Each family's data is strictly isolated — only your family members can see your information. We use industry-standard authentication and security practices.
UK GDPR compliant
Planily is built for UK families and fully compliant with UK GDPR. You can request a copy of your data or delete your account at any time — no questions asked.
AI features — your data stays yours
Planily uses AI to help with meal suggestions, routine creation and document scanning. We do not use your family's data to train AI models. AI processing is done on-demand and your data is never retained by AI providers.
Your rights under UK GDPR
To exercise any of these rights, email our DPO at dpo@planily.co.uk. We'll respond within one calendar month.
Our legal documents
Need help?
We're a small team and we read every message. If you have a question, feedback, or need support, drop us a line.
Or email us at hello@planily.co.uk